Surface Pro 9 lagging after sleep but only until power supply is conected

Anonymous

Hi,

I have a MS Surface Pro 9 and after waking up from sleep the screen is always sluggish (i.e. the mouse moves aren't fluid). However, as soon as I plug the power supply the lag goes away and is away even when I unplug it.

I've done a diagnostics but couldn't find anything.

Any ideas what could be the root of this problem? I don't have anything ressources intensive that is running.

Thanks,

ioan

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Updated April 26, 2024

Thank you for reporting the issue. A fix is now available through Windows Update. For more information about updates for your Surface device, please see Surface Pro 9 update history.

0 comments

62 additional answers

Anonymous

2024-05-21T16:28:08+00:00

Hey Loan,
If users are still struggling a redditior found a solution.

https://answers-afd.microsoft.com/static/images/image-not-found.jpgQuote from "Select_Window_3115"

"This also happened to me when I bought the surface pro 9, and this is how I fixed it permanently. Download intel graphics command center from Microsoft Store, and navigate to "System", then navigate to "Power" and turn off "Panel Self Refresh"."
Was this answer helpful?

0 comments No comments
Anonymous

2024-05-08T18:38:41+00:00

Hi,

I still have this exact issue even after the update - I checked Windows and app updates before posting, and there are no updates waiting, including optional ones or app store updates. Any other ideas?
Was this answer helpful?

0 comments No comments