Surface Book 3 Wifi Disconnecting Randomly

Anonymous
2020-06-02T16:18:40+00:00

I've had my SB3 since the day after they became available.  I have had random wifi disconnects throughout the day, usually only 1 or 2 but they are happening daily.

I immediately check my iPad or phone that is nearby and connected to the same wifi network and have no issues accessing the internet from those devices during that time.  The only way for me to re-establish my wifi connection on my SB3 is to turn off the wifi and turn it back on.  Everything reconnects fine each time.

Yesterday, it did this as I was preparing to give a presentation to over 1,000 people -- virtually!  Are others experiencing this? Is this is a known issue already?  I just swapped over from a MacBook Pro after 10+ years in that environment and didn't have issues like this so I hope this is something easily rectified and soon or I'll be swapping back.

Thank you!

Surface | Surface Book | Network

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  1. Anonymous
    2020-10-14T11:37:13+00:00

    update, it seems to be working better now using a driver directly from Intel rather than the one from Microsoft: https://www.intel.com/content/

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  2. Anonymous
    2020-10-13T14:28:06+00:00

    I have the same issue, and I see from all the responses that the problem is not fixed. Updating the wifi driver helped for a couple of days but then the problem came back. I get disconnected from important meetings for a couple of minutes almost every day. 

    Can someone from Microsoft advise if the only solution is to return the laptop?

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  3. Anonymous
    2020-10-04T23:24:08+00:00

    I returned mine also

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  4. Anonymous
    2020-10-04T16:53:58+00:00

    I am having the same issue

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  5. Anonymous
    2020-08-13T23:50:13+00:00

    I returned it back to Microsoft.

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