Surface Pro 4 Pen needs to be re-bluetooth paired after waking up/turning on surface

Anonymous
2016-10-26T22:13:22+00:00

Hello, 

My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked.  It still shows up as a connected device in the bluetooth settings, and still writes properly even when the eraser button does not work.  After removing the pen from the list of connected devices and re-pairing, everything seems to work properly but this is obviously inconvenient. Thanks for any help you can offer!

Surface | Accessories | Surface Pen

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  1. Anonymous
    2017-01-29T20:17:15+00:00

    Got those files you sent. We have forwarded those files to the team who requested it. Will give you an update you once we receive something from them.

    Regards.

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  2. Anonymous
    2017-01-31T06:11:21+00:00

    thanks 

    hope this is solved ASAP

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  3. Anonymous
    2017-02-09T14:39:38+00:00

    I just realized that since I set up a family account for my girlfriend on my surface pro 4, this issue disappeared and the pen button start working properly everytime waken from hibernating (but you must log in both accounts! This is very important!!!). Could someone try this and post the result? Hope this may help. Not native speaker, sorry for my English.

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  4. Anonymous
    2017-02-12T07:12:35+00:00

    I'm also having the exact same problem for what it's worth. Works just as everyone else is describing this. I just got my Surface Pro 4 today and already having this issue. Not a deal breaker, but extremely annoying...

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  5. Anonymous
    2017-02-17T00:44:54+00:00

    Hi Connor,

    For us to assist you, can you provide the following information:

    • Have you tried to check for and install the latest updates or firmware version?
    • What troubleshooting steps have you tried so far to resolve the issue?

    Regards.

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