Surface Pro 4 Pen needs to be re-bluetooth paired after waking up/turning on surface

Anonymous
2016-10-26T22:13:22+00:00

Hello, 

My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked.  It still shows up as a connected device in the bluetooth settings, and still writes properly even when the eraser button does not work.  After removing the pen from the list of connected devices and re-pairing, everything seems to work properly but this is obviously inconvenient. Thanks for any help you can offer!

Surface | Accessories | Surface Pen

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  1. Anonymous
    2017-01-22T23:10:43+00:00

    I have exactly the same issue with my new Surface pro 4 (m3) purchased on 27.12.2016. My 30 days return period will expire soon and if MS still cannot solve this problem, I may consider a refund then.

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  2. Anonymous
    2017-01-23T06:01:46+00:00

    Seriously...

    Didn't Microsoft get bigger by making software?

    and they do not know how to fix this simple software issue?

    I do not understand.

    It is very frustrating to be a surface owner.

    How do you guys expect us, customers, to recommend Microsoft products to our friends and family?

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  3. Anonymous
    2017-01-23T16:12:48+00:00

    I’ve been told that Microsoft has not been able to get a repro in their labs. If one of you can consistently repro this issue, I was advised that the best path is to visit a Microsoft Retail Store and work with a technician there. The stores are supposed to have a system that lets them gather details on customer issues and send those details back to engineering. (Don’t know how long this takes)****.

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  4. Anonymous
    2017-01-24T01:08:07+00:00

    This issue is being investigated.

    JaredL_13, yasiekk, n0yal, Vincent_Z and DoubleDH, we sent you a private message as we need more information from you. Your reply will be appreciated.

    Regards.

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  5. Anonymous
    2017-01-24T08:29:33+00:00

    Some new details for this issue.

    Yesterday, I was going to create a .doc with screenshots taken from a PDF.

    Bluetooth on (obviously).

    I pick up my Surface Pen from the side of the Pro4... and double-click doesn't work (allclicks, indeed).

    Ok. (Grrr!) Unpair and re-pair the Pen.

    Seems to work.

    After about 20 minutes, I have to search something on the web. Load Edge, some browsing, then I come back to my doc and PDF.

    ... Double-click has stopped to work again.

    Unpair and re-pair.

    Grrr!

    Winver 1607 build 14393.693

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