Surface Pro 4 Pen needs to be re-bluetooth paired after waking up/turning on surface

Anonymous
2016-10-26T22:13:22+00:00

Hello, 

My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked.  It still shows up as a connected device in the bluetooth settings, and still writes properly even when the eraser button does not work.  After removing the pen from the list of connected devices and re-pairing, everything seems to work properly but this is obviously inconvenient. Thanks for any help you can offer!

Surface | Accessories | Surface Pen

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  1. Anonymous
    2016-11-19T21:25:58+00:00

    So the replacement pen has the same exact issue...extremely frustrating that it still doesn't work after being without a pen for over a week...

    Have you tried creating a new login profile?  Your current profile could be corrupt.  It doesn't matter if the new  login is a local or Microsoft account.

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  2. Anonymous
    2016-11-22T12:19:30+00:00

    Well, I just got a brand new SP4 from the Microsoft Store as well as a brand new pen.  This combination of hardware has the same exact issue.  Is this just a Windows bug ? The only thing common between both these combinations of hardware is the operating system installed on them...

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  3. Anonymous
    2016-12-07T17:46:57+00:00

    We'll have this investigated. Please provide us the following:

    • Windows build installed:
    • Please confirm if it's only the eraser feature of the Pen that's not working.
    • Let us know if the new Surface that you have has all the latest firmware which can be downloaded from this link.
    • What application have you tried in which the eraser feature is not working.
    • What about restarting the Surface, does the eraser work normally?

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  4. Anonymous
    2016-12-08T00:32:37+00:00

    Thank you for the reply. 

    • Windows Build: Windows 10 Pro, Version 1607, OS Build 14393.447.
    • Yes the new surface is totally up to date with latest firmware according to windows update.
    • I am trying to launch OneNote 2016 with the eraser button as well as trying to open snipping tool with the eraser button.
    • When I restart the surface, the pen eraser works normally, same as if I re-pair with bluetooth.

    For what it's worth, the answer desk representative at the Microsoft store that I went to told me that he has seen this before and that I will need to wait for an update from Microsoft to have it resolved.

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  5. Anonymous
    2016-12-08T06:26:08+00:00

    When this problem happens see if the Windows Ink Workspace icon on the taskbar has also stopped responding by clicking it?

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