Surface Pro 4 Pen needs to be re-bluetooth paired after waking up/turning on surface

Anonymous
2016-10-26T22:13:22+00:00

Hello, 

My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked.  It still shows up as a connected device in the bluetooth settings, and still writes properly even when the eraser button does not work.  After removing the pen from the list of connected devices and re-pairing, everything seems to work properly but this is obviously inconvenient. Thanks for any help you can offer!

Surface | Accessories | Surface Pen

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  1. Anonymous
    2017-03-30T15:53:41+00:00

    Hi,

    To address your concern, we suggest that you reinstall your Windows 10. Follow the steps on this link on how to clean install Windows 10.

    Note: Make sure to back up all important files and program installers from your computer using an external drive.

    Feel free to post back should you need further help.

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  2. Anonymous
    2017-04-02T08:41:04+00:00

    I have just installed Creators update plus the latest update package and the the problem has gone away. The pen switch now works perfectly after restart from hibernation.

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  3. Anonymous
    2017-04-02T09:23:56+00:00

    There was a fix in the Creators Update that is supposed to take care of this. The update will be available April 11, but on April 5th, customers who what early access will be able to manually trigger this update. See https://blogs.windows.com/windowsexperience/2017/03/30/managing-windows-10-creators-update-rollout-seamless-experience/#XLR1BS2SoHXLRsDS.97

    You will need the Creators Update and the first Cumulative Update.

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  4. Anonymous
    2017-04-03T09:00:12+00:00

    Thanks, Barb. You heal my heart.

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  5. Anonymous
    2017-04-03T09:06:55+00:00

    Hi Barb, Will the  Creators Update and the first Cumulative Update be available on April 11 for normal customers. Is the launch same worldwide (I live in Australia).

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