Surface Pro 4 Pen needs to be re-bluetooth paired after waking up/turning on surface

Anonymous
2016-10-26T22:13:22+00:00

Hello, 

My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked.  It still shows up as a connected device in the bluetooth settings, and still writes properly even when the eraser button does not work.  After removing the pen from the list of connected devices and re-pairing, everything seems to work properly but this is obviously inconvenient. Thanks for any help you can offer!

Surface | Accessories | Surface Pen

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  1. Anonymous
    2017-02-25T08:39:32+00:00

    So, i think I found a solution that works:

    (First make sure the pen works by repairing bluetooth.)

    Go to device manager -> Human interface devices : and find USB Input device. (Its the last entry for me)

    Go to the devices Energy settings (if the tab doesn't exist it's the wrong device) and disable the first check box so the pen is never put to standby.

    After doing this the pen works for me even after hibernation.

    Solution doesn't work consistently.

    regards

    Acrosicious

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  2. Anonymous
    2017-02-25T10:18:29+00:00

    Thanks for your reply Acrosicious. Unfortunately your solution does not work for me.  The existence of a USB Input device under Human Interface Devices is dependent upon a USB Input device being present in the USB port.  So on first opening, the device manager did not list a USB Input Device under HID.  I plugged a USB device in and sure enough the entry for USB Input Device appeared under HID and yes it was the last entry in the list.  I disabled the 'Allow computer to turn off this device to save power' and tested your solution.  Sadly as I said earlier it did not work for me.

    Back to the drawing board:-)

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  3. Anonymous
    2017-02-26T03:43:09+00:00

    Thanks for the advice Acrosicious. It doesn't help mine either.

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  4. Anonymous
    2017-02-26T08:00:23+00:00

    Nope, Vincent. It doesn't seem to work.

    Pen, in Surface Pro 4, it's simply a bad hardware/software implementation. And Microsoft seems to understimate the value of this fail.

    I buy a device by Microsoft with a pen by Microsoft and it must work in any condition.

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  5. Anonymous
    2017-02-26T08:41:29+00:00

    Yeah nevermind. Probably didn't hibernate properly after I changed the settings. :S

    => We still need a solution for this issue!!!

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