Surface Pro 4 Pen needs to be re-bluetooth paired after waking up/turning on surface

Anonymous
2016-10-26T22:13:22+00:00

Hello, 

My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked.  It still shows up as a connected device in the bluetooth settings, and still writes properly even when the eraser button does not work.  After removing the pen from the list of connected devices and re-pairing, everything seems to work properly but this is obviously inconvenient. Thanks for any help you can offer!

Surface | Accessories | Surface Pen

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  1. Anonymous
    2016-10-27T14:59:00+00:00

    Hello,

    Thanks for reaching out. To better assist you, can you answer the following questions:  

    • Is this the first time you have encountered this issue?

    • Can you confirm if the pen has a fresh battery inserted?

    • What troubleshooting steps you have tried so far?

    Make sure that the device has the latest updates installed.

    We'll be waiting for your response.

    Regards.

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  2. Anonymous
    2016-10-28T10:05:15+00:00

    It happens to me with my Surface 3 and surface pro pen all the time too.

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  3. Anonymous
    2016-10-28T17:21:11+00:00

    Another thing that works, is to remove the battery from the stylus, and then reassemble the stylus... Mine worked immediately, with no other actions...

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  4. Anonymous
    2016-10-31T17:50:11+00:00

    Thanks for the reply, and sorry for the late response.  I didn't use to experience the issue, but now I am and it seems to be happening a lot and very consistently.  The Surface app is telling me that the battery has 80% battery life left.  I have tried completely "forgetting" the pen and repairing it, but that is all that I have tried so far as I'm not sure what else to try. Thank you for your help! I will install the latest updates as well while I wait for your response. 

    The ONE thing I have noticed is that it seems to happen strictly after hibernates, and not sleeps. So if I force the computer to hibernate and then resume, it will not function until re-paring.

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  5. Anonymous
    2016-10-31T17:51:07+00:00

    I have noticed this same thing as well. This seems to only be a temporary fix since I believe it just causes the pen to automatically re-pair. It stops working after the next hibernate though.

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