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Hello,
My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked. It still shows up as a connected device in the bluetooth settings, and still writes properly even when the eraser button does not work. After removing the pen from the list of connected devices and re-pairing, everything seems to work properly but this is obviously inconvenient. Thanks for any help you can offer!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've had the pen replaced. I've had the surface replaced. It's either a Windows problem or I am getting extremely unlucky and so is everybody else on here with their hardware and in that case it's still Microsoft's problem. The communication has all but ceased from Microsoft surrounding this issue and it's ridiculous at this point that my nearly $2000 device doesn't work as advertised, and I can't get Microsoft to even pretend that they care.
I'm afraid the Surface Support team was contacted multiple times and while they acknowledged the issue, they did not come back with any solution. Can you please contact the technical team responsible for this and ask for an update? It's unacceptable that **your engineers can't fix a problem that was reported in October - that is 5 months ago!**We, as your clients, need to know if it's a hardware issue that can't be fixed, so we can ask you to give our money back, or will you finally do something about it.
Here' s a solution. Download the recovery image from Microsoft and do a full reset. Do all the updates. If the problem still exists then it's a hardware problem. Either your pen or your sp4 is faulty and should be replaced under warranty
I'm afraid the Surface Support team was contacted multiple times and while they acknowledged the issue, they did not come back with any solution. Can you please contact the technical team responsible for this and ask for an update? It's unacceptable that **your engineers can't fix a problem that was reported in October - that is 5 months ago!**We, as your clients, need to know if it's a hardware issue that can't be fixed, so we can ask you to give our money back, or will you finally do something about it.
Hello,
Let's get this done by contacting our Surface Support team for further assistance.
If you have any further questions, feel free to ask.
Regards.
Yeah nevermind. Probably didn't hibernate properly after I changed the settings. :S
=> We still need a solution for this issue!!!
