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Hello,
My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked. It still shows up as a connected device in the bluetooth settings, and still writes properly even when the eraser button does not work. After removing the pen from the list of connected devices and re-pairing, everything seems to work properly but this is obviously inconvenient. Thanks for any help you can offer!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi.
I have a Surface pro 3 and the original pen never had problems. I bought a surface pro 4 pen and now I DO have the problem reported here.
Just to say that this isn't a problem only with SP4 and new Pen. I believe that the problem is related with the pen (hardware or software).
Domingos
I have the same problem as several others in this thread: Pen eraser switch not working after sleep or hibernation. Bluetooth settings shows pen as active when it's not working. Re-parring is needed to get pen switch working again. A reboot will also make it work. The troubleshooting procedures linked above does not help. (Of course it will make the pen switch active but only until next sleep/hibernation).
As it only fails in this specific situation tells me that it must be a driver or sw problem. My surface pro 4 is updatde with the latest fixes and drivers.
Hello,
We want to know more about your concern. When did you start experiencing this? Have you done any recent changes on the pen prior to the issue? We suggest that you check this link and follow the troubleshooting steps provided.
Let us know if the steps on the link worked.
replaced my lost pen with new one every time it wakes up I have to repair for the eraser button to work. literally no hope after reading this...
The thing is that Microsoft has already been given diagnostic data from people who can reproduce this problems - event logs containing errors which are specific enough to pinpoint the cause of the issue (and I'm speaking this as a programmer and a Windows professional) and either admit it's a general hardware fault or a driver/software bug. People have already been given new units and it didn't help at all - the issue is still there. And as far as number of complaints go not everyone sees this as a major problem, so they don't report it. Even if they do it's probably not on a forum, but a support channel. Which of course I have done myself too, but it didn't help. Hence the attitude. I hate to be a "can I speak to your manager" type of guy, but I know from my experience that with Microsoft sometimes it's the only way to actually move things forward, as they tend to neglect issues that are not super major.
And unfortunately having no Microsoft retail stores nearby in Europe doesn't help either - every replacement is basically is minimum a week without the device that I use for work daily - it's shipped from Netherlands.
