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Hello,
My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked. It still shows up as a connected device in the bluetooth settings, and still writes properly even when the eraser button does not work. After removing the pen from the list of connected devices and re-pairing, everything seems to work properly but this is obviously inconvenient. Thanks for any help you can offer!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue with the pen as the guys above.
Hi,
We want you to get the best out of your Surface Pro 4 pen. Since you're experiencing the same issue that was given in this thread, have you tried the troubleshooting steps that were provided by one of our Forum Moderators, Joseph Agu? If you haven't, we suggest that you thoroughly follow the steps given and let us know how it goes.
Regards.
I have the same issue with the pen as the guys above.
Having the same issue with the pen and Bluetooth keyboard
Hi Connor,
For us to assist you, can you provide the following information:
- Have you tried to check for and install the latest updates or firmware version?
- What troubleshooting steps have you tried so far to resolve the issue?
Regards.
We should have an 'UNHELPFUL' category added to this forum! Erwin, to be fair this problem has been experienced by so many that Microsoft should be on top of it by now. Many of us have re-installed, updated to the latest firmware and run troubleshooting. None have resolved the issue.
The issue is easily reproducible.
Every time a pro 4 is booted from an hibernated state the pen button fails. Switch the power profile to 'Power Off' and the issue is resolved, i.e., the pen button works every time.
Hi Connor,
For us to assist you, can you provide the following information:
Regards.
