Surface Pro 4 Pen needs to be re-bluetooth paired after waking up/turning on surface

Anonymous
2016-10-26T22:13:22+00:00

Hello, 

My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked.  It still shows up as a connected device in the bluetooth settings, and still writes properly even when the eraser button does not work.  After removing the pen from the list of connected devices and re-pairing, everything seems to work properly but this is obviously inconvenient. Thanks for any help you can offer!

Surface | Accessories | Surface Pen

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  1. Anonymous
    2017-01-23T06:01:46+00:00

    Seriously...

    Didn't Microsoft get bigger by making software?

    and they do not know how to fix this simple software issue?

    I do not understand.

    It is very frustrating to be a surface owner.

    How do you guys expect us, customers, to recommend Microsoft products to our friends and family?

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  2. Anonymous
    2017-01-22T23:10:43+00:00

    I have exactly the same issue with my new Surface pro 4 (m3) purchased on 27.12.2016. My 30 days return period will expire soon and if MS still cannot solve this problem, I may consider a refund then.

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  3. Anonymous
    2017-01-22T01:27:12+00:00

    Thats true.

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  4. Anonymous
    2017-01-19T09:12:21+00:00

    Is that normal in Microsoft to sell a product with a software problem regarding one of its key features and don't do anything about it for over a month when reported by multiple people? I'm sorry, but I'm really getting frustrated about the quality of your technical support. "This issue is still being investigated" doesn't even confirm that anybody from the dev team is actively looking at this. Please give us a proper update regarding the issue.

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  5. Anonymous
    2017-01-08T14:30:50+00:00

    Everything is updated, re-installing Windows did not help. I'm still able to reproduce this issue 100% of the time.

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