Surface Pro 4 Pen needs to be re-bluetooth paired after waking up/turning on surface

Anonymous
2016-10-26T22:13:22+00:00

Hello, 

My surface pro 4 pen needs to be re-paired via bluetooth after the computer has been sleeping/hibernating in order for the eraser button to function when clicked.  It still shows up as a connected device in the bluetooth settings, and still writes properly even when the eraser button does not work.  After removing the pen from the list of connected devices and re-pairing, everything seems to work properly but this is obviously inconvenient. Thanks for any help you can offer!

Surface | Accessories | Surface Pen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

94 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-12-11T00:16:03+00:00

    I've got the same issue as well.

    When I repair it it works. But when I turn BlueTooth off and on again the pen dpnes't work it doesn't open OneNote or take screenshots.

    It is a bit annyoying

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-12-10T03:48:21+00:00

    No they had no idea they were just a store employee.  They may not even be correct unfortunately.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-12-10T03:47:49+00:00

    This didn't fix the issue unfortunately.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-12-10T00:52:00+00:00

    I'm having this same issue as well. Did the person say when the update is going to be released from Microsoft

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-12-09T23:55:22+00:00

    OK, next time the problem occurs open task manager and right click Windows Explorer task and select restart.  Does this fix the issue?

    Was this answer helpful?

    0 comments