Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-09-28T19:42:47+00:00

    has anyone had the same problem

    Yes.  You are not alone.  Most users who see it have just done a factory restore and may not have been able to get their machine completely up-to-date.  Your description is clearer than most though.  For example, I don't remember seeing anyone mention  0x800C0002  as part of the symptom and I also don't think it has been as clear that they were actually able to use the Store app.

    Heh.   This looks pretty trivial.

    PS>net helpmsg 2

    The system cannot find the file specified.

    The C apparently just means it isn't so much a Windows thing but more of a network thing.

    https://msdn.microsoft.com/en-us/library/cc231198.aspx?f=255&MSPPError=-2147217396

    (BING search for

        0x800C0002 site:msdn.microsoft.com facility code 12

    )

    <quote>

    FACILITY_INTERNET<br><br><br>12 The source of the error code is Wininet related.

    </quote>

    It might be interesting to find out "what" file is being "specified".  Unfortunately in RT we don't have useful tools like ProcMon to help ease a diagnosis for such a symptom but there might still be useful clues in some of the standard logs that could at least help you get a real filename associated with your error code.

    Coincidentally for a reply in a related thread I devised a way to list the most recent file writes which could assist with such a tack

    https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfupdate/app-store-no-longer-working-on-surface-2-rt/f64459de-0c1c-4eac-88bc-a730eb951ce0?page=2#LastReply

    With the appropriate search options for Windows Explorer you might be able to get almost as good a list (but probably slower) from  DateModified:Today  and sorted by DateModified.

    FYI

    Robert Aldwinckle

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  2. Anonymous
    2017-09-29T10:25:51+00:00

    Hi, buddies, I just reset my window Rt and lost connection with my Microsoft account ever since. Need Help!!!  Thanks a lot.

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  3. Anonymous
    2017-09-29T21:51:35+00:00

    Ditto!  Was given an old reset Surface and can't access my Microsoft account yet I'm logged in here. Very frustrated. Come on MS!

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  4. Anonymous
    2017-09-30T07:37:23+00:00

    I have the same message.  I have, however, managed to download and install Netflix on my Surface RT.  I accessed the store via Internet Explorer, logged in to the store and then it immediately switched me to the store app.  I downloaded and installed Netflix and then it asked me for my account payment details for any future purchases.  I put the details in, hoping that all this would solve my Microsoft account login on the Surface but, alas, it didn't.  I can however access the store in a rather convoluted way.

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  5. Anonymous
    2017-09-30T10:47:43+00:00

    Hi everyone,

    Thank you for bringing this to our attention. We are aware that some customers are unable to connect to their Microsoft Account (MSA) from a Windows device as a connected account sign-in and we are working to get this fixed at the soonest possible time.

    For the time being, please use a local Windows login account. You may try to reattach your MSA as a connected account at a later time.

    Please take note that no troubleshooting is required. You should still be able to access other Microsoft Online assets such as Outlook.com, One Drive, etc. Logging in with a local Windows account will still make your systems secure.

    Your patience on this matter is very much appreciated.

    Thank you.

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