Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-09-27T09:50:43+00:00

    I have the same error message on my Windows 8.1 RT Surface when trying to connect to a Microsoft Account: "Sorry, we couldn't connect to Microsoft services right now. If this problem persists, search for 'network problems" on the Start screen."

    I changed the Microsoft Account sign-in Assistant service to "automatic" (it was in manual mode) but this did nothing.

    The machine is pretty useless if you can't access the Store to download a few essential apps or sync your OneDrive account.

    Please fix this ASAP.

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  2. Anonymous
    2017-09-27T12:38:15+00:00

    I recently just purchased a Microsoft surface rt and I cannot connect to my Microsoft account. When I try to purchase an app from the app store it tells me I cannot connect to Microsoft services at the moment and then I get an error message code 0x800c0002.  When I try to log in to an account in settings it still does not let me.  I have tried looking online for a solution but have been unsuccessful. has anyone had the same problem

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  3. Anonymous
    2017-09-27T12:52:13+00:00

    I had some problem with the software in my Surface RT. So RESET to factory settings. Now I'm not able to log in my Microsoft account & retrieve back my apps that I paid & purchased.

    Kindly help me

    Thank you

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  4. Anonymous
    2017-09-27T20:43:35+00:00

    Your right, KB4034662 is a security update for Adobe Flash Player. To learn more information about it, you may refer to this link. Regarding to your concern, we are aware of it and our engineers are working on a fix.

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  5. Anonymous
    2017-09-28T03:39:01+00:00

    Hi Jim,

    Let's look into this Microsoft account concern you're experiencing. Are you getting any error messages when you try to log in? What troubleshooting steps have you tried so far? Are you logging in to the Microsoft Store app or online? Tell us more, we'll be glad to assist.

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