Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

176 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-26T09:41:36+00:00

    this is a bug and has been reported. Microsoft has not stated when/if it will be

    fixed.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-09-26T13:39:30+00:00

    this is a bug and has been reported. Microsoft has not stated when/if it will be

    fixed.

    Uh-oh, I am another proud owner of  not-very-useful Surface 2. Gee I hope we get some action on this problem soon.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-09-26T16:51:00+00:00

    I did the factory reset procedure, and when I try to log into my Microsoft account, it says not available at the moment, and to check network connection if the problem persists; however I am connected to the internet and I can log into my account through explorer on the same device. Right now I'm using a local account, and whenever I try to sign in, the same window pops up. I have checked that the location, time and date are correct. I have tried resetting it again, still does not work.

    Besides, when looking for updates, Windows update gets stuck on looking for updates, with no ending. It's being like that for days

    My Surface RT used to work fine, except for some updates it didn't install

    I've tried all solutions like DSIM.exe scannow.exe, resetting the surface three times now.

    my Surface rt is basically uselss.  urgent help is needed!

    Was this answer helpful?

    0 comments
  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-26T17:15:04+00:00

    this is a Microsoft problem. they know about it. There's just no information on

    when it will be resolved. Or even IF.

    >>I've tried all solutions like DSIM.exe scannow.exe, resetting the surface three times now.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2017-09-26T17:27:33+00:00

    Well, hope someone at Microsoft comes with a solution, or maybe it'll be another disappointment with MS stuff. 

    The Surface RT is nothing but an expensive paperweight without a Microsoft account.

    this is a Microsoft problem. they know about it. There's just no information on

    when it will be resolved.Or even IF.

    Was this answer helpful?

    0 comments