Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-25T10:32:48+00:00

    nope. I keep sending email and getting no answers.

    >>Has there been any further info on this?

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  2. Anonymous
    2017-09-25T17:15:25+00:00

    In the same boat, just reset to hand over device to my parent's, only to have been working on it for days now trying to find away to link there Microsoft account. Very frustrating. Any updates ? Kind regards, Ben Edwards.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-25T17:34:05+00:00

    sorry, no..

    >> Any updates ?

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  4. Anonymous
    2017-09-25T23:51:59+00:00

    I have 2 Surface 2 RT tablets and neither will let me add a new user.  An error message comes up saying "cannot connect to Microsoft services".  Nothing seems to work. This for both new and existing accounts.

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  5. Anonymous
    2017-09-26T01:20:25+00:00

    I have the same issue on my Surface2.  Talked with support for hours over several days.  They had me create a recovery file, and factory reset my device.  Unfortunately this did not resolve the issue with the error message "can't connect to Microsoft services right now".   Was working fine until mid Sept 2017.  Can log in on android phone and HP laptop, just not the Surface.  Hoping someone can help you and me too.

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