Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-09-22T19:02:02+00:00

    Hi,

    We understand the importance of connecting your Microsoft account to your Surface device. We are aware about the issue and now working to fix it. In the meantime, you can continue using the local account and try to reattach the Microsoft account at a later time. You may also check this thread as we will post an update regarding the issue here.

    Feel free to post back if you have any other inquiries.

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  2. Anonymous
    2017-09-22T21:43:21+00:00

    Can you remotely fix my Surface 3?

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  3. Anonymous
    2017-09-23T16:52:52+00:00

    an error message that it "couldn't connect to Microsoft services right now"

    Meanwhile if you would like to try some diagnosis here is where we stopped in an earlier thread about the same (or at least related) symptom

    https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfupdate/app-store-no-longer-working-on-surface-2-rt/f64459de-0c1c-4eac-88bc-a730eb951ce0?page=2#LastReply

    Since then I have discovered another possible method of supplementing diagnostics.  Not as good as being able to run ProcMon but better than nothing.

    HTH

    Robert Aldwinckle

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  4. Anonymous
    2017-09-23T21:13:46+00:00

    I'm not exactly sure what you want me to do.  I did go looking for KB4034662, and it doesn't appear to be installed.  Is that what you were after?  That update seems to be one to Adobe Flash.  Is that correct?

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  5. Anonymous
    2017-09-25T00:34:12+00:00

    Has there been any further info on this?

    My daughters RT died after last update, I had to reset and now I have this same problem.

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