Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

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176 answers

Anonymous

2017-10-19T12:37:54+00:00

I'm able to sign in with my Live ID, but I'm still not able to download any apps from the store.
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Anonymous

2017-10-19T13:15:19+00:00

The same is for me. Account ok, update ok, but problems (network performances... not true) when download app's.
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Anonymous

2017-10-20T03:02:53+00:00

Still not working.

I could sing into my MS account on my surface RT but cannot download apps from the store (slow internet connection message..... false), and updates will run a neverending search.

FIX THIS SOON PLEASE!!!!
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Anonymous

2017-10-20T04:18:45+00:00

Note: The update packages linked down below are for ARM devices (basically for the Windows RT OS)

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster!

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation got succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If yes, start searching for updates again.

Step 7B (Read before doing): IF kb2919355 is not installed and you are stuck on the search for updates part please download*THIS** file, turn off your WiFi, install the file by opening it, restart when finished and turn on WiFi*

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10: Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way .

for me work, and this is a solution offer by xda developer , microsoft engineers probable sleep !
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Anonymous

2017-10-23T11:03:04+00:00

I am still stuck at step 4 and 5. many updates failed and no new updates could be found...
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