Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-10-11T18:29:06+00:00

    I still am not able to login to my MS account, so usefullness of Surface RT is limited.

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  2. Anonymous
    2017-10-11T19:32:54+00:00

    I still am not able to login to my MS account, so usefullness of Surface RT is limited.

    Hi team,

    My Surface RT has allowed me to sign into my Microsoft Account today.  I suspect yours will too.  Give it a restart and try signing in through Settings - Accounts

    It doesn't seem to finish checking for Updates though.  And it hasn't installed any updates from yesterday when it would not log in, so as we all suspected, it must have been Microsoft screwing something up.  Now hopefully they'll get Updates working so I can get it back to max functionality like it was before I had to reset it ;)

    Out

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  3. Anonymous
    2017-10-11T20:23:30+00:00

    Pietro1951, CarlosBRoss, Poyetas,

    Could one of you add a screenshot of the slow connection message you are seeing for me please?

    Thanks,

    Paul…

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  4. Anonymous
    2017-10-11T22:15:26+00:00

    Hello, i have now managed to reset my surface and enter MS account details. Also i have been able to download from the App store 😊

    Debi

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  5. Anonymous
    2017-10-11T22:37:43+00:00

    @ Arnulfo Avi

    I am now able to sign in with Microsoft Account, re-install apps from the Store, and get updates. Full functionality restored for my Surface 2.

    If you have found what caused the problem ( which you must know because a fix has been applied), you need to post the reason here, because a Microsoft rep said that would happen, and your faithful clients expect and deserve an answer.

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