Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-10-10T01:08:12+00:00

    A few days ago I did a full reset of my Surface RT.  The problem was that the Windows directory on the main drive had grown to over 21gigabytes.  With a 32Gig drive, and all the other space taken, I only had 3 gigs to do anything.  

    Since attempting the reset, I have been unable to log in to my Microsoft Account through the Surface.  It always takes me to the same page where it states it couldn't connect to Microsoft services.

    Some information about what I did, and what it can and can't do.

    I did one full reset, and it seemed to work, but at some point updates would no longer work.  The last update it said it had was from 2014, and I knew there were many more.  It was still on the internet, I could view web pages, slowly, but Updates wouldn't happen.  I let it sit for a day "Checking for updates", and finally gave up.

    I attempted another full reset.  On this reset, very early in the process, after connecting to Wifi, you are supposed to log in to your Microsoft account, and it couldn't.  I got an error message that it "couldn't connect to Microsoft services right now", and it forced me to create a new local account to proceed.  Note that on the first attempt, this had worked.  I created the local account, and from this point everything continued to work.  I have done all the updates up to and including service pack 3.

    It works fairly well:

    Wifi speeds are good, up to 50Mbits/sec download on an internet speed test website.

    It can, and has connected to Microsoft Updates, and done them.

    It has connected to the Microsoft store.  However, since I can't l log in to a Microsoft Account, I can't get anything.

    While I was in the store it prompted a possibility to create a new account, so I tried to do that.  I was able to create a new different account.  However, once I received the PIN on an email (on another computer), entered it into the Surface on the page where it was asking for it, and hit "next"... Up popped the same error,  "Sorry, we couldn't connect to Microsoft services right now....."  I assume once it was an official account, it couldn't get to it any more.

    Any help would be appreciated.  The surface works fine, but without apps, its not very useful.

    This post explains the exact same scenario I am going through with my Surface RT 8.1 with the exact results. I also have Nokia Lumia table that is also having the exact same issue. Drives were full, had to do a full reset on both devices, can't sign on to Microsoft accounts, can't update or download apps, Windows Update just keeps running but never finds new updates.

    Please help.

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  2. Anonymous
    2017-10-10T01:37:04+00:00

    The issue has nothing to do with what you did to your device, it has to do with microsoft shutting down the authentication server that rt devices point to. It's up to them to fix the issue either by turning the server back on or writing a patch to the correct server that win10 uses

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  3. Anonymous
    2017-10-10T01:49:59+00:00

    So it's wait and see then. Disappointing.

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  4. Anonymous
    2017-10-10T01:52:05+00:00

    Well Microsoft, are you going to fix this?

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  5. Anonymous
    2017-10-10T10:38:46+00:00

    Microsoft treat us with contempt! disappointing

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