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I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have partially solved the problem. I logged into my Microsoft account via ie and then rebooted a couple of times. I can now access and purchase from, the store. I cannot, however, login to the device with my Microsoft account. The store though seems to work fine.
Thanks Shelyl. I'm not sure how you got that to work because I just tried something similar on my Surface and while I could also login to my Microsoft Account from the web browser and even view my account settings, as soon as I selected "store" I was signed out of my Microsoft account and back to the same old "sorry we can't ... ".
Now here's a related issue that is equally irritating. I decided to try and get an app, just one app, using the browser. Simple, right. I mean we download and install apps from the internet often. Well, I thought to myself what basic, widely used app shall I try. I decided on Adobe Acrobat PDF Reader. However, while the Adobe options offered versions for every OS around, there wasn't one for Windows RT!!!!! Now we're talking about Adobe Acrobat Reader, one of the most widely used and might I say essential apps around. And there's no version that works on Windows RT?????????? Is this a case in which big software developers like Adobe can't be bothered producing a Windows RT version. Has Microsoft adopted Apple's business model of creating a closed shop that doesn't work since we can't access their shop.
What a debacle!
That's actually how Windows RT works. You can only install apps via the Windows store. That's what makes this error so annoying.
That's actually how Windows RT works. You can only install apps via the Windows store. That's what makes this error so annoying.
I'm new to Surface and while I don't have a problem with Microsoft creating a "closed shop" in which only apps in their store work on Surface, it does bring home to me even more fully just how huge this MS account bug is for Surface users. The speed with which Microsoft fixes this will be a clear indication of where Microsoft is at on the service standards scale since this has to be one of the biggest connectivity bugs ever. I hope Microsoft understands that the longer this drags on, the bigger it gets!
I was going to say that, but you beat me too it!
So an update for you!
Mine has just found 23 more updates to install. It was "up-to-date" yesterday and this morning. I told it to check again, and it sat there checking for about 5 hours. I got bored with it and restarted it, and low-and-behold, it had updates waiting to install. The Windows Update window was still checking.
I updated my Surface RT a few days ago because it was nearly full, even though I had removed all the apps. Since then, it has not let me sign into a Microsoft Account.
I have managed to sign in to the Store so I can install apps, but it will not connect to a microsoft account. It seems to be the original version of Win8.1, has not updated to the version where you can move your mouse to the top of the app and get the Close button dropping down.
It is currently installing 12 of 23 updates.
I will let you know how I get on.
