Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

cannot download apps from the windows store

Others are reporting this.  However, some claim to have found a workaround via the browser.

https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfupdate/reset-surface-rt-now-cant-sign-in-to-microsoft/563b7108-1267-40be-84b8-2fe62b2e75be?page=2

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downloaded and installed Netflix and then it asked me for my account payment details for any future purchases. 

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So, see if you can use IE to launch the Store by doing a search for whatever you are trying to download and appending   site:apps.microsoft.com  to your search expression.  Presumably if you were downloading free apps you wouldn't have to do that much.

Good luck

Robert Aldwinckle

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Thanks for there response Ro.  Unfortunately the website just reroutes me to the windows app store.

It does appear this is a network issue. Tried downloading from the store by signing into each app individually. It says it could not be completed because my internet is too slow. This is not the case though. I ran a speed test in the browser on the RT device and it showed over 40Mbps. Since the original error does reference checking network problems, it seems it might be a problem with how the device is handling the connection. Even though in reality the speed is fine, the device is not recognizing it as so. Perhaps Microsoft should focus on updates to the WiFi in the last build that might have created the bug.

It does appear this is a network issue. Tried downloading from the store by signing into each app individually. It says it could not be completed because my internet is too slow. This is not the case though. I ran a speed test in the browser on the RT

device and it showed over 40Mbps. Since the original error does reference checking network problems, it seems it might be a problem with how the device is handling the connection. Even though in reality the speed is fine, the device is not recognizing it as

so. Perhaps Microsoft should focus on updates to the WiFi in the last build that might have created the bug.

I agree, I’ve had the same experience even though my  Internet Speed tests show a download speed of 18.38MB (upload 6.73 MB)

Additional problems are 

·    I cannot switch from my local account to my Microsoft Account

• Windows RT will no longer update automatically or manually. I do not receive any error code #. The Update app seems to go into a perpetual loop.
• Windows Defender will no longer update automatically either. Sometimes a manual update works. Most of the time It goes into a loop as well.
• I can browse the internet and receive email but cannot access other Microsoft services such as OneDrive
• I have RESET my Surface RT Tablet twice with the same results as described above.

It's obvious... Apple anything are for idiots who don't know what they're doing and have heaps of money... Windows is for someone who knows what they're doing. I am a 70 year old female who had used both Apple (Apple II+, Mac) and Windows since 1979 and I have never once needed to use MS support. I dumped Apple products after my expensive Apple IIGS in 1986. You just stay in your expensive delusional world like all other Apple anything owners.

Bought my surface in 2013, was having issue's with it recently and it was reset to factory settings. Now I can't re-install apps from the store stating "we couldn't connect to Microsoft services right now". I'm able to log into the Microsoft website under my account but when I try on my surface it give's me the same response. Unable to add Microsoft e-mail account information as well.