Same issue. Thanks for chasing this Barb. I hope they resolve this soon as the device has become a paperweight without account connectivity.
Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services
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Anonymous
I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?
Surface | Other
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Anonymous
2017-10-06T15:12:48+00:00 -
Anonymous
2017-10-06T18:26:23+00:00 I have a Surface 2 RT 8.1 Tablet was not running good so I did a reset when I went back in to set everything up again I get Sorry couldn't connect to Microsoft at this time. Is my tablet no longer being supported? I am not very happy! I did all the suggestions and nothing worked or helped!
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Anonymous
2017-10-06T22:14:12+00:00 I've had the same exact issue been going on for a few weeks now. I was very close to taking the thing apart and finding something to use the screen for. I've tried talking to tech support and was bounced back and forth between departments having me do the same thing over and over again. I'm glad to see their is someone being the voice of the RT users. I thought for sure I was the only one having this issue. Please keep us updated
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Anonymous
2017-10-07T03:03:21+00:00 I am having the same issue. Any updates yet?
Thanks!
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Anonymous
2017-10-07T08:54:32+00:00 Hi Julie,
There are several reasons why you're getting that error message when trying to log in to your Surface. However, we suggest that you refer to Arnulfo_Avi's post on this link for more information.
Should you have any further questions, feel free to post back.
Regards.