Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-10-12T04:43:40+00:00

    I am able to log into my MSA but it times out on downloading apps in the store.

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  2. Anonymous
    2017-10-12T04:29:20+00:00

    A reset helped my  RT partially. Still can't download updates, or apps. Office apps are working. Better than nothing......barely.

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  3. Anonymous
    2017-10-12T03:20:41+00:00

    Hi everyone,

    Can anyone confirm if logging in using their Microsoft Account (MSA) is successful? We'll appreciate if you could post your comment right after this.

    Regards.

    Yes I was able to log into my MSA, but I cannot get yesterdays Patch Tuesday update, nor can I download any apps from the store even though my download speed is 18MB.

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  4. Anonymous
    2017-10-12T02:32:23+00:00

    Yes i be able to connect on surface rt but need to do a reset. still have a probem applications downloaded store won't  update,rest ok

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  5. Anonymous
    2017-10-12T01:52:14+00:00

    I finished the update today and was able to sign in but im having the same issues as the people above where it says you connection is to slow

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