Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-09-21T18:34:03+00:00

    Two days ago I did a reset of my Surface RT 8.1 and now I can not access my Microsoft Account on this device.  I can access my account from my desktop PC and laptop but not my Surface RT.  The reinstall was successful and the device runs well but because I can't access my account I can not receive updates or download apps. What is the fix for this situation?

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-21T14:53:47+00:00

    it's a Windows issue. they know about it, but they aren't responding on status.

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  3. Anonymous
    2017-09-21T14:36:31+00:00

    I just bought a used Windows Surface RT a few days ago, I've tried to login to my Microsoft account but a message keeps showing up saying "Sorry, we couldn't connect to Microsoft Services right now. If this problem persists, search 'network problems' on the start screen" it does it on any network, I've tried other solutions like typing "netsh winsock reset" in command prompt but nothing works, can someone help me?

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-20T15:44:24+00:00

    I've just been told that "The Windows team has a bug on this and they are investigating.  They've been told how critical this is".

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-20T15:42:29+00:00

    I've just been told that "The Windows team has a bug on this and they are investigating.  They've been told how critical this is".

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