Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

176 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-25T10:32:48+00:00

    nope. I keep sending email and getting no answers.

    >>Has there been any further info on this?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-09-25T00:34:12+00:00

    Has there been any further info on this?

    My daughters RT died after last update, I had to reset and now I have this same problem.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-09-23T21:13:46+00:00

    I'm not exactly sure what you want me to do.  I did go looking for KB4034662, and it doesn't appear to be installed.  Is that what you were after?  That update seems to be one to Adobe Flash.  Is that correct?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-09-23T16:52:52+00:00

    an error message that it "couldn't connect to Microsoft services right now"

    Meanwhile if you would like to try some diagnosis here is where we stopped in an earlier thread about the same (or at least related) symptom

    https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfupdate/app-store-no-longer-working-on-surface-2-rt/f64459de-0c1c-4eac-88bc-a730eb951ce0?page=2#LastReply

    Since then I have discovered another possible method of supplementing diagnostics.  Not as good as being able to run ProcMon but better than nothing.

    HTH

    Robert Aldwinckle

    Was this answer helpful?

    0 comments
  5. Anonymous
    2017-09-22T21:43:21+00:00

    Can you remotely fix my Surface 3?

    Was this answer helpful?

    0 comments