Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-10-11T18:29:06+00:00

    I still am not able to login to my MS account, so usefullness of Surface RT is limited.

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  2. Anonymous
    2017-10-11T15:37:34+00:00

    also for me now access to microsoft account is ok but still no possible to download app due to low internet performances (really not true). I hope this problem will be fixed. Tks to all

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  3. Anonymous
    2017-10-11T13:25:59+00:00

    It is the same for me. I can now log into my Microsoft Account but I can't download apps or updates. It says my internet connection is too slow, which it isn't.  I hope it doesn't take another month to fix this.

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  4. Anonymous
    2017-10-11T13:08:22+00:00

    Finally could connect the Surface with my MS account. Still stuck on searching for updates (all night long).

    Also, I keep getting this awful slow connection message in the store, so no app can be downloaded and installed. Hope they fix it soon.

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  5. Anonymous
    2017-10-11T12:39:36+00:00

    Hi everyone,

    Can anyone confirm if logging in using their Microsoft Account (MSA) is successful? We'll appreciate if you could post your comment right after this.

    Regards.

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