Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

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  1. Anonymous
    2017-09-21T18:34:03+00:00

    Two days ago I did a reset of my Surface RT 8.1 and now I can not access my Microsoft Account on this device.  I can access my account from my desktop PC and laptop but not my Surface RT.  The reinstall was successful and the device runs well but because I can't access my account I can not receive updates or download apps. What is the fix for this situation?

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-20T15:44:24+00:00

    I've just been told that "The Windows team has a bug on this and they are investigating.  They've been told how critical this is".

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  3. Anonymous
    2017-09-20T13:14:55+00:00

    Thank you! Hopefully they can figure this out as it clearly impacts more than just me.

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  4. Anonymous
    2017-09-20T13:11:43+00:00

    Hi Robert,

    We want to know more about your concern. Please provide us the information below:

    1. When did you start experiencing the touch screen issue?
    2. Have you done any recent changes prior to this?
    3. Are you getting any error messages when you're signing in?

    You might want to check the steps on this link under the article If password reset doesn't work.

    Regards.

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-20T11:51:12+00:00

    no, but reimaging does not appear to help. I've emailed an internal contact

    about this issue (for 4 days running) asking that Surface escalate to Windows.

    And I just sent another email.

    >> Is there an image that has Surface RT Update 3?

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