Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-10-08T18:37:05+00:00

    cannot download apps from the windows store

    Others are reporting this.  However, some claim to have found a workaround via the browser.

    https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfupdate/reset-surface-rt-now-cant-sign-in-to-microsoft/563b7108-1267-40be-84b8-2fe62b2e75be?page=2

    <quote>

    downloaded and installed Netflix and then it asked me for my account payment details for any future purchases. 

    </quote>

    So, see if you can use IE to launch the Store by doing a search for whatever you are trying to download and appending   site:apps.microsoft.com  to your search expression.  Presumably if you were downloading free apps you wouldn't have to do that much.

    Good luck

    Robert Aldwinckle

    Thanks for there response Ro.  Unfortunately the website just reroutes me to the windows app store.

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  2. Anonymous
    2017-10-08T18:35:57+00:00

    I talked to Microsoft Support about this issue. It is affecting devices running Windows 8.1/8.0 and RT, they are aware of it and are working to resolve it, they currently do not have a turn around time for this issue.

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  3. Anonymous
    2017-10-08T17:52:35+00:00

    There is a way to install Windows 10 IOT.

    This is not supported by Microsoft for these RT devices.

    Installing this is also illegal, and if i'm right Microsoft brought out a patch so you can't install IOT.

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  4. Anonymous
    2017-10-08T17:48:32+00:00

    Would you have a link?

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  5. Anonymous
    2017-10-08T17:24:13+00:00

    I have had this problem for almost a month and Microsoft is doing nothing to help the Surface RT users.  If you really want to solve this issue, install Windows 10. It is not a simple thing to do but it is relatively easy, I won't tell you how to do it but do a search for it.

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