Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-10-02T05:08:21+00:00

    I am having the exact same issue as everyone else.  Today is October 2, 2017 and there is still no resolution.

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  2. Anonymous
    2017-10-02T00:22:17+00:00

    I hope they fix it soon as i am having the exact same problem.

    Debi

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  3. Anonymous
    2017-10-01T18:14:13+00:00

    It was worth a shot, so I tried it.  I was able to log into the Microsoft Store in IE, however I then selected an app (a free cooking app my wife had installed previously called Pepperplate), and I ended up back at the same place.  When I clicked "Get the App" in the IE store it took me to the Surface App installer, that first asked for my local password, and then "Sorry, we couldn't...... ".

    So, still waiting on the "Fix" the Microsoft guy mentioned.   I am curious, are we talking: days, weeks, months, years? When its done????

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  4. Anonymous
    2017-10-01T15:37:54+00:00

    Someone else found the novel idea of launching the Store from the browser.

    Here's a search which could give results which could do that.

        site:apps.microsoft.com

    In fact, it looks as if it might be useful for getting RT updates too.

    C.f.

    https://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfupdate/reset-surface-rt-now-cant-sign-in-to-microsoft/563b7108-1267-40be-84b8-2fe62b2e75be?page=2

    Good luck

    Robert Aldwinckle

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  5. Anonymous
    2017-10-01T02:53:52+00:00

    Hi,

    We understand the importance of connecting your Microsoft account to your Surface device. We are aware about the issue and now working to fix it. In the meantime, you can continue using the local account and try to reattach the Microsoft account at a later time. You may also check this thread as we will post an update regarding the issue here.

    Feel free to post back if you have any other inquiries.

    Hello!

    I, as well, am having this issue, for the same reason, even.  I hope there is a fix soon, as it is somewhat useless without the Account functionality.  

    Thank you for the assistance!

    Valori

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