Can't login to Microsoft Account/Reset Surface RT and can't sign in to Microsoft account/Can't connect to Microsoft Services

Anonymous
2017-09-20T09:31:56+00:00

I have reset my Surface RT before. Being an IT professional, I have installed Windows 7/8/10 multiple times. Just reset my Surface RT to default settings. I am trying to set it up for my daughter. She has a hotmail account already (uses it on our other computers). When I try to sign her in when setting up Windows after the hard reset I get an error that it can't connect to Microsoft Services and i should check my network settings. I created a local account thinking it must be something during setup. I tried again via the Store app and I receive the same error. I have an internet connection so.... That's not the problem. It is clearly something on Microsoft's end. Creating a new account isn't an option as she is using her current account on our home PC and needs to utilize OneDrive. Is there an image that has Surface RT Update 3?

Surface | Other

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  1. Anonymous
    2017-09-30T10:47:43+00:00

    Hi everyone,

    Thank you for bringing this to our attention. We are aware that some customers are unable to connect to their Microsoft Account (MSA) from a Windows device as a connected account sign-in and we are working to get this fixed at the soonest possible time.

    For the time being, please use a local Windows login account. You may try to reattach your MSA as a connected account at a later time.

    Please take note that no troubleshooting is required. You should still be able to access other Microsoft Online assets such as Outlook.com, One Drive, etc. Logging in with a local Windows account will still make your systems secure.

    Your patience on this matter is very much appreciated.

    Thank you.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-09-21T14:53:47+00:00

    it's a Windows issue. they know about it, but they aren't responding on status.

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  3. Anonymous
    2017-09-19T21:01:02+00:00

    i have a surface rt which will not let me sign into my microsoft account i have reset it but still the same.. youtube is saying to check the time settings which seem to be ok.. any ideas?

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  4. Anonymous
    2017-09-19T02:04:28+00:00

    My Microsoft surface rt won't connect the Microsoft service. It gives me an error code. It won't let me use the app store cause it won't connect to the Microsoft service

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  5. Anonymous
    2017-09-21T14:36:31+00:00

    I just bought a used Windows Surface RT a few days ago, I've tried to login to my Microsoft account but a message keeps showing up saying "Sorry, we couldn't connect to Microsoft Services right now. If this problem persists, search 'network problems' on the start screen" it does it on any network, I've tried other solutions like typing "netsh winsock reset" in command prompt but nothing works, can someone help me?

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