my control key is broken

Anonymous
2018-02-25T15:05:34+00:00

    Hi, is there anybody happen to this issue? My control key is broken after 10 months. I am a developer, I seldom use mouse, I often use the keyboard, like ctrl+arrow, ctrl+tab, ctrl+F4, ctrl+W, ctrl+alt+L, ctrl+shift+E, and so on. It's about more then 500 times I click the control key each day.

    China ms has changed a new keyboard for me last year, and the control key is broken again after 10 months. And the refuse change it again for me.

That's np, the real problem is even they change a new one for me, the control key will be broken again after 10 months.

    I guess the keyboard material is not good enough for me to click it more then 500 times each day.

    Surface book is really a good product, I really hope it will be perfect, I like surface book II, too.

Surface | Surface Book | Install and update

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  1. Anonymous
    2018-03-07T20:58:00+00:00

    Follow 

    @_I_Lost_Control_Ctrl

    or 

    #ILostControl

    On Instagram

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  2. Anonymous
    2018-03-07T23:19:12+00:00

    I think this is a common issue in keyboard man, hope MS will fix it

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  3. Anonymous
    2018-03-08T08:39:48+00:00

    I also hope Microsoft will fix it.

    But the support reaction is always the same, they do not want to see the problem so they cannot fix it unless we boost their perception that IT IS A REAL PROBLEM.

    That is whay I started an Instagram page to publish Surface Book broken Ctrl keys: 

    https://www.instagram.com/\_I\_Lost\_Control\_Ctrl/

    Do you mind if I publish your keyboard picture on this page?

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  4. Anonymous
    2018-03-08T11:04:42+00:00

    Agree, please use my keyboard picture freely

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  5. Anonymous
    2018-03-14T16:24:01+00:00

    Hello,

    I have the same problem with the Ctrl key broken on two Surface Books. 

    Let's join to make Microsoft be aware of this design issue which is out of warranty right now. 

    Follow or contact

    @_I_Lost_Control_Ctrl

    or

    #ILostControl

    On Instagram

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