my control key is broken

Anonymous
2018-02-25T15:05:34+00:00

    Hi, is there anybody happen to this issue? My control key is broken after 10 months. I am a developer, I seldom use mouse, I often use the keyboard, like ctrl+arrow, ctrl+tab, ctrl+F4, ctrl+W, ctrl+alt+L, ctrl+shift+E, and so on. It's about more then 500 times I click the control key each day.

    China ms has changed a new keyboard for me last year, and the control key is broken again after 10 months. And the refuse change it again for me.

That's np, the real problem is even they change a new one for me, the control key will be broken again after 10 months.

    I guess the keyboard material is not good enough for me to click it more then 500 times each day.

    Surface book is really a good product, I really hope it will be perfect, I like surface book II, too.

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  1. Anonymous
    2019-02-19T01:56:25+00:00

    This is the reality of companies like Microsoft - even apple.

    When I was in the Microsoft store  - there were 10 microsoft representatives simply walking around and talking to customers if they wanted to buy something - most of them were idle.  But for repairs, they did not have a SINGLE REPRESENTATIVE at the store.  So they want to sell you stuff - but don't want to repair anything- and don't want to take responsibility of basic design issues- probably not good business model.  So if you buy $ 3K surface book which has a design issue - you are stuck!  

    If anyone from Microsoft is listening, this is the store in question-

    7535 Dadeland Mall, Suite 2416

    Miami, FL 33156-7799

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  2. Anonymous
    2019-02-17T19:05:05+00:00

    I got a new key at "Replacement Laptop Keys" for $ 30,90.

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  3. Anonymous
    2019-02-17T07:30:28+00:00

    It still astounds me that nobody from the Microsoft Surface team has acknowledge this as an issue, and they are still suggesting a that sending a refurbishes unit for $600

    Why cant they just send the replacement key which would cost leas than a dollar?

    Maybe they thibk its acceptable to have this sort of issue with an high end laptop. Surely not

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  4. Anonymous
    2019-02-17T00:13:24+00:00

    This is definitely a design issue-

    see attached. My latptop is around 1.75 years old.

    First a scratch appeared around 3 months ago and it eventually it fully cracked. 

    They are asking $600 +taxes for out of warranty replacement. The replacement will not be a new laptop but a micro soft certified  laptop.

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  5. Anonymous
    2018-12-08T19:24:12+00:00

    I have the same issue.  It has happened on two Surface books for us so far.

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