my control key is broken

Anonymous
2018-02-25T15:05:34+00:00

    Hi, is there anybody happen to this issue? My control key is broken after 10 months. I am a developer, I seldom use mouse, I often use the keyboard, like ctrl+arrow, ctrl+tab, ctrl+F4, ctrl+W, ctrl+alt+L, ctrl+shift+E, and so on. It's about more then 500 times I click the control key each day.

    China ms has changed a new keyboard for me last year, and the control key is broken again after 10 months. And the refuse change it again for me.

That's np, the real problem is even they change a new one for me, the control key will be broken again after 10 months.

    I guess the keyboard material is not good enough for me to click it more then 500 times each day.

    Surface book is really a good product, I really hope it will be perfect, I like surface book II, too.

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  1. Anonymous
    2018-03-03T08:36:26+00:00

    I have the same exact issue on two Surface Books. 

    There is definitely a design flaw on the Ctrl key of this computer. 

    For a $3000 computer, this is quite an issue!

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  2. Anonymous
    2018-02-26T04:57:03+00:00

    Hi Jacky,

    That was strange. Let's check what our Global Customer Service team can do to help you rectify the issue.

    Regards.

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