Surface Pro 7 touchscreen stopped working after February 2020 firmware update

Anonymous
2020-02-13T05:08:03+00:00

After the recent firmware update, my Surface Pro 7's touchscreen stopped working. I have had this less than 2 months. any advice on how to fix would be greatly appreciated. I have attached a screenshot of my device manager showing an error with Surface ME, Surface UEFI and Intel(R) Precise Touch Device.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-10-11T14:18:33+00:00

    Apparently this problem has been going on for some time with others!! I just bought this device and a month into ownership MS replaced it with a new one--same problem. 

    Is the only option to return it for a refund, get a refurb or keep it and deal with having to restart it every 10 - 30 min if you want to use the pen or touchscreen? 

    @Microsoft will this be fixed anytime soon?

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  2. Anonymous
    2020-10-28T14:42:53+00:00

    I have the same issue. The problem can be temporarily fixed if I re-install the system by using system image, either version 2004 or 1904. It may work normally for only 1~2 days. Some how, the problem come back again, usually when I turn off the SP7 when leaving office, and turn it on at  home. I have tried everything suggested, and nothing really help.

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  3. Anonymous
    2020-10-28T18:15:22+00:00

    I have the same issue as everyone else, and I've tried all of these things, too. 

    Please, Microsoft, fix....

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  4. Anonymous
    2020-11-02T17:11:05+00:00

    I also have the same issue. My surface pro 7 was brand new from Best Buy, purchases the stylus and keyboard and am still unable to use the touch screen after spending 7 hours on the phone with Microsoft. Normally I would accept their offer and have the device replaced, however I spent $40 on a blue light filter screen and would then need to purchase another one. Seems like a sneaky marketing tactic by Microsoft to get people to buy the keyboard for extra revenue.

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  5. Anonymous
    2020-12-14T12:10:47+00:00

    Same problem here. Tried all steps mentioned in the troubleshoot, still broken. Thought it might be a hardware problem so I got it replaced. A few months later, same problem with the new device. Microsoft, this has been going on for months... just... how?

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