Surface Pro 7 touchscreen stopped working after February 2020 firmware update

Anonymous
2020-02-13T05:08:03+00:00

After the recent firmware update, my Surface Pro 7's touchscreen stopped working. I have had this less than 2 months. any advice on how to fix would be greatly appreciated. I have attached a screenshot of my device manager showing an error with Surface ME, Surface UEFI and Intel(R) Precise Touch Device.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-07-30T05:25:41+00:00

    I'm having the same issues currently. Were you able to fix it? I hate to send it to MS only for them to give me a refurbished device :(

    That is ultimately what  happened, sorry.

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  2. Anonymous
    2020-07-30T01:44:07+00:00

    For me it looked like the update and pushing Edge down peoples throats killed my device-

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  3. Anonymous
    2020-07-30T01:04:45+00:00

    Nope. I was able to get the touchscreen to work momentarily again using the surface diagnostic tool but it would stop working immediately after a reboot. Definitely sounds like a bad firmware update where it didnt take well.

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  4. Anonymous
    2020-07-30T00:48:49+00:00

    No, but the touchscreen worked until windows was reinstalled then stopped again- the hello camera completely stopped and printing and pen use stopped as well- hopefully the replacement one will work! 

    i dont want Edge - but doesnt look like that is an option?

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  5. Anonymous
    2020-07-30T00:06:41+00:00

    I did using the directions that I posted.

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