Surface Pro 7 touchscreen stopped working after February 2020 firmware update

Anonymous
2020-02-13T05:08:03+00:00

After the recent firmware update, my Surface Pro 7's touchscreen stopped working. I have had this less than 2 months. any advice on how to fix would be greatly appreciated. I have attached a screenshot of my device manager showing an error with Surface ME, Surface UEFI and Intel(R) Precise Touch Device.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-03-27T19:45:52+00:00

    Hello.

    I bought my Surface Pro 7 less than a month ago, up to date with firmware and software updates, Windows 10 Pro version 20H2 build 19042.867. Today I noticed the touchscreen feature is not working, not even with the UEFI screen. I tried several solutions I found, but nothing worked. Finaly I think I can say that it is not a hardware issue, but a software one.

    The touchscreen comes back to life when I uninstall both "HID compliant touch screen" and "Intel Precise Touch Device" drivers and reboot.

    However the touch stop working 5, 10, 20 or more minutes after rebooting. I can't find a pattern to confirm what causes it to stop working again, sometimes plugging/unplugging the Surface Dock also affected, but not every time.

    I hope this helps other people, at least temporarilly.

    Regards.

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  2. Anonymous
    2021-02-14T17:43:55+00:00

    What do you mean? Could you ellaborate more on this? I have the same exact prolem you mentioned and it is still ongoing.

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  3. Anonymous
    2021-01-06T18:43:42+00:00

    Same here 2nd replacement unit. Slim pen is crashing the intel touch function. Using the finger works flawlessly.

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  4. Anonymous
    2020-12-23T00:42:17+00:00

    This is my 3rd device with the same issue--I've gone through every process suggested by Microsoft and other advice I've found on here. It's aggravating, and I think I'm returning rather than replacing with another device that will probably **** out in two days like the prior three.

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  5. Anonymous
    2020-12-21T15:50:04+00:00

    Replacement by MS solved the problem :-)

    Surface is running without problems since half a year.

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