USB3 Drive Base Disconnecting During Write Cycle

Anonymous
2015-11-29T04:40:25+00:00

OK, this is an interesting problem.

So, I have an external SSD in a USB3 enclosure, and I've been moving my Steam Library onto it.

The SSD is a Samsung EVO 850, 500GB drive. I've tried two different enclosures, a Startech and an Orico. Both behave the same way.

The enclosure is hooked up through the keyboard base of the Surface Book via one of the USB3 ports.

The problem I'm encountering is when the drive is busy writing files the base seems to disconnect and the drive disappears. It eventually remounts, but of course the damage is done... 

To test this issue, I ran Crystal Disk Mark 5 on the external drive, and the read cycle is fine. Once the write cycle begins, it seems to hang up and then suddenly the drive disconnects.

Anyone have any idea what might be going on here?

Surface | Surface Book | Display and screen

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  1. Anonymous
    2016-07-30T19:15:07+00:00

    I'm using a USB3 Sandisk SSD. Just like the one they showed in their stage demo about how fast the Surfacebook reads drives.

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  2. Anonymous
    2016-07-30T16:32:58+00:00

    I did do some testing...the issue seems limited to the Western Digital Ultra HDD that I have, my other ones: Sandisk Extreme 500 and also a Lenovo USB 3.0 Secure HD work fine. I recall that earlier posts do also have the WD drives..

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  3. Anonymous
    2016-07-30T16:00:27+00:00

    I'd advise to return it while you can. I would have done so with mine if I had noticed this issue before the 30 day policy was up.

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  4. Anonymous
    2016-07-30T15:20:56+00:00

    I have the exact same issue, just bought my surface book yesterday. Has this not been solved yet? I use it for video editing so I transfer videos daily. If not solved this would be a shame, render my surface useless.

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  5. Anonymous
    2016-06-09T19:55:44+00:00

    Unfortunately I have exactly the same trouble with an USB enclosure using JMS567 :(

    It seems to work fine connected directly to the surface pro, but I'm unable to write anything on it when it's connected to the surface dock.

    Is it a firmware, driver or dock issue ?

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