Surface Dock 2 Display Problem

Anonymous

Dear Microsoft-Team,

Dear Community,

I recently got the brand-new Surface Dock 2 for my home office. I try connecting it with my Surface Pro 7 and a Samsung C34J791 (LC34J791WTUXEN) monitor with the supplies USB-C cable from Samsung which came with the monitor.

Windows is recognising the monitor fine, it shows up in the screen settings.

But the display is not showing any images, it just keeps switching through the inputs to find a proper signal and after some time the monitor goes into sleep mode as it could not find a signal.

If I now connect the display to the Surface Pro 7 directly with the same cable it works just fine and I can see the desktop on the Samsung monitor.

What do you suggest?

Thanks a lot in advance for your kind assistance and have a great weekend!

Best regards,

Julian

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86 answers

Anonymous

2020-08-21T20:10:00+00:00

Dear Swiss Julian,

Could you tell me if the adapter you bought is model HFP-00003 ?

Also, do you have the right screen frequency (max compared to your screen) with this adapter ?

Thank you in advance for your feedback.

Best regards
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Anonymous

2020-08-23T17:11:30+00:00

Hello Laurent,

Mine is the HFM-00003 according to my selling shop... Here's the link: https://www.digitec.ch/en/s1/product/microsoft-usb-c-to-notebook-adapters-6984881

Everything is fine with it, but Microsoft should reimburse us or providing it for free if we buy the Surface Dock 2 IMHO!!!

Best regards,

Julian.
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Anonymous

2020-08-23T18:33:07+00:00

I find difficult that microsoft decide to refund or provide the adapter for free, given the fact that until now the problem has been shamefully ignored. I spent almost 300 euros for dock 2 with the intention of connecting two monitors and now I should spend another 90 !!!
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Anonymous

2020-08-23T22:15:39+00:00

Hello Julian,

Thanks a lot for your feedback.

Indeed, I think also that Microsoft should provide an adapter with his dock.

Finally, I checked several posts and I ordered a DP / USB-C rope to connect my screen to dock2 (my screen support display port). Normaly with right specs (DP 1.4, Vesa, HDR, ..) it should work well and the price is a little cheaper than Microsoft adapter.

I hope ! It's not plug & play **** & pray !! :D
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Anonymous

2020-08-28T20:44:57+00:00

I have a customer that has 2 x Dell 49" curved monitors. If I connect the monitor with a surface dock and a mini-display port to HDMI adapter it will work through the dock. Whenever the client disconnects from the dock and then reconnects they have to turn the monitor power off and then back on. I installed a surface dock 2 with the Microsoft USB-C to HDMI adapter and the monitor will not display anything. The computer sees a monitor but says it has no profile and is not active. I have ran through the registry entry to clear the monitor cache also. In both scenarios if i plug the monitor directly into the surface pro x the connection works as expected. Doing all of this i thought maybe it had something to do with the Surface Pro X being the ARM processor but it is not. I tried with a brand new Surface Pro 7 with the same docking stations and connects and it acts exactly the same. I have ran the surface dock updater and the surface dock 2 updates accordingly and no change. I have even ordered another Dell 49 curved monitor thinking it was a monitor issue but it is not.

If i can get some sort of guidance or fix i would appreciate it. Right now my client just plugs the dock in for power and wireless keyboard and mouse and then plugs the monitor in directly.

Best Regards
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