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Dear Microsoft-Team,
Dear Community,
I recently got the brand-new Surface Dock 2 for my home office. I try connecting it with my Surface Pro 7 and a Samsung C34J791 (LC34J791WTUXEN) monitor with the supplies USB-C cable from Samsung which came with the monitor.
Windows is recognising the monitor fine, it shows up in the screen settings.
But the display is not showing any images, it just keeps switching through the inputs to find a proper signal and after some time the monitor goes into sleep mode as it could not find a signal.
If I now connect the display to the Surface Pro 7 directly with the same cable it works just fine and I can see the desktop on the Samsung monitor.
What do you suggest?
Thanks a lot in advance for your kind assistance and have a great weekend!
Best regards,
Julian
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I handle the deployment of machines to our end users at our company. I have seen this issue twice out of 4 deployments of the Surface Dock 2. The most recent deployment, completed the correct Firmware Update and the issue was resolved for over a week. Then it came back. I will continue to follow this thread in hopes that someone will update with an additional firmware update is available.
Thanks!
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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I recently purchased and installed a surface dock 2 device and i too am getting very strange screen turn on behaviour. I have two external monitor screens configured a Dell 2717H (the screen thats giving me the most problems) and a Samsung U28H75x 4k screen. The problem i get is that the Dell screen only comes on at startup once or twice a week correctly. Otherwise i have to unplug the usb-c cable into the SDock2 rear slots, remove and refit the cable into my Surface 3 laptop at least 4 or five times to get it to come up. The screen is showing in Display settings fine but is just not recognised.
I have updated the dock2 firmware a few weeks ago and that worked (used the SEMM file) but things have not improved. If i leave the screens powered up overnight (on standby modes) and surface dock powered up even with my laptop off - then they come up normally every time. Same happens is i dont actually power the dock2 device down overnight but turn off the screens and laptop.
Feels like the dock2 is losing what it knows previously or failing to initialise from a cold boot properly.
The cables I am using are UNI MS Surface laptop and Dock2 compatible ones. I am getting to the point of trying a different cable as its possible that is the issue but need to know which one I have to source, else I waste my money.
Or do i just have an unreliable Friday build Dock2 unit? Its very frustrating and wastes a lot of my time in the mornings getting my setup running.
Please advise
Hello everyone !
I also have the same problem with a 34 '' Samsung S34J55X screen and the new surface dock 2.
I updated the dock2 drivers but it doesn't change anything.
My screen works well when I plug it directly into my ebook2 surface (with HDMI / USB-C adapter).
I hesitate to buy the microsoft HDMI / USB-C adapter because the price is high and I'm afraid it won't change anything.
I'm very disappointed with this purchase. I'm thinking of going back to dock1 and trying to get a refund..
