Surface Dock 2 Display Problem

Anonymous
2020-06-05T14:16:32+00:00

Dear Microsoft-Team,

Dear Community,

I recently got the brand-new Surface Dock 2 for my home office. I try connecting it with my Surface Pro 7 and a Samsung C34J791 (LC34J791WTUXEN) monitor with the supplies USB-C cable from Samsung which came with the monitor.

Windows is recognising the monitor fine, it shows up in the screen settings.

But the display is not showing any images, it just keeps switching through the inputs to find a proper signal and after some time the monitor goes into sleep mode as it could not find a signal.

If I now connect the display to the Surface Pro 7 directly with the same cable it works just fine and I can see the desktop on the Samsung monitor.

What do you suggest?

Thanks a lot in advance for your kind assistance and have a great weekend!

Best regards,

Julian

Surface | Accessories | Surface Dock

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  1. Anonymous
    2021-05-27T19:57:34+00:00

    Lucky. Didn't work for me.

    USB-C cable from Surface Laptop 3 to external monitor still doesn't show display, despite installing latest Intel display drivers and installing (though no way to confirm??) the latest Surface Dock 2 SEMM software.

    The external screen has a built in soundbar and webcam - both are recognised, simply the display doesn't want to load. Plugging it directly into the laptop works!

    The dock simply doesn't want to let my screen breathe.

    Very questionable hardware for £250. I'm hoping Microsoft can sort this out because this is pretty unacceptable.

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  2. Anonymous
    2021-05-31T15:50:10+00:00

    Well have this very same problem.

    Doc 2 USB-C to HDMI picture comes to HP Pavilion 23xv - occasionally. Plug the cable in plug it out and if I am lucky I see the picture.

    My hw is Surface 7 pro I7, if I connect the cable to the surface I can see the picture.

    Now I am planning to upgrade to Samsung LC34H890WG, that has a USB-C.

    This should work - or? Dont fancy buying an expensive screen that does not work with doc2 and 7Pro.

    Any guidance is welcomed.

    Jussi

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  3. Anonymous
    2021-05-31T20:11:26+00:00

    Make sure it doesnt have Thunderbolt.

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  4. Anonymous
    2021-05-31T20:56:10+00:00

    Well finding USB C to HDMI without Thunderbolt compatibility seems to be a challenge.

    Might just risk and just buy a monitor that has USB C connection as well.

    Update

    Samsung LC34H890WG, connected with USB-C works just fine.

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  5. Anonymous
    2021-06-14T08:09:25+00:00

    Same problem with my C34J79 Monitor. Works fine when I connect the monitor directly to the DP/USB-C on my Surface Book 3. However If I go via the Surface Dock 2, it doesn't work.

    Very incredibly broken and annoying that this hasn't been fixed in over a year!

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