Surface Dock 2 Display Problem

Anonymous
2020-06-05T14:16:32+00:00

Dear Microsoft-Team,

Dear Community,

I recently got the brand-new Surface Dock 2 for my home office. I try connecting it with my Surface Pro 7 and a Samsung C34J791 (LC34J791WTUXEN) monitor with the supplies USB-C cable from Samsung which came with the monitor.

Windows is recognising the monitor fine, it shows up in the screen settings.

But the display is not showing any images, it just keeps switching through the inputs to find a proper signal and after some time the monitor goes into sleep mode as it could not find a signal.

If I now connect the display to the Surface Pro 7 directly with the same cable it works just fine and I can see the desktop on the Samsung monitor.

What do you suggest?

Thanks a lot in advance for your kind assistance and have a great weekend!

Best regards,

Julian

Surface | Accessories | Surface Dock

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

86 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-01-07T03:43:24+00:00

    Thanks Julian,

    Your patience is chasing down the problem was very helpful. 

    My issue was the same. Had to purchase a Microsoft adaptor, lost so much money/time playing with this problem. I will never recommend microsoft products. Never had so many issue`s with what's expected to be up their with the best.

    Thanks again,

    Kieran

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-01-08T22:01:30+00:00

    Same issue with Surface Laptop 3 and Surface Dock 2.

    Microsoft, please do something about this!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-01-08T23:12:17+00:00

    I went and purchased the MS HDMI / USB C adapter and guess what, the MS Dock now works.  But there is no way this should be like this...

    Buy an adapter to get your dock to work.   Lame.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2021-01-09T08:18:50+00:00

    Have you tried the solution proposed by Uwe Bockstette, installing the laste Intel Graphics drivers??

    I haven't been able to try it yet, but looks like it might solve the problem...

    In that case, the solution from Microsoft should be updating the version of the OEM driver they have in Windows Update and no HDMI to USB C adaptar should be necessary...

    It would also be interesting to know if the adapter workaround just works with the Microsoft version of the adaptar or with any adapter from any brand.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-01-09T08:25:16+00:00

    I used a Belkin adapter and it worked

    Was this answer helpful?

    0 comments