Surface Dock 2 Display Problem

Anonymous
2020-06-05T14:16:32+00:00

Dear Microsoft-Team,

Dear Community,

I recently got the brand-new Surface Dock 2 for my home office. I try connecting it with my Surface Pro 7 and a Samsung C34J791 (LC34J791WTUXEN) monitor with the supplies USB-C cable from Samsung which came with the monitor.

Windows is recognising the monitor fine, it shows up in the screen settings.

But the display is not showing any images, it just keeps switching through the inputs to find a proper signal and after some time the monitor goes into sleep mode as it could not find a signal.

If I now connect the display to the Surface Pro 7 directly with the same cable it works just fine and I can see the desktop on the Samsung monitor.

What do you suggest?

Thanks a lot in advance for your kind assistance and have a great weekend!

Best regards,

Julian

Surface | Accessories | Surface Dock

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  1. Anonymous
    2020-08-31T19:26:30+00:00

    I can CONFIRM that buying the Microsoft Surface USB-C to HDMI Adapter (https://www.microsoft.com/en-us/p/surface-usb-c-to-hdmi-adapter/94chb2m80s54?SilentAuth=1&activetab=pivot%3aoverviewtab&atc=true&wa=wsignin1.0) fixed the issue for the HP 23es that would not properly connect to the Surface Dock 2 using a Uni USB-C to HDMI cable (https://uniaccessories.io/products/usb-c-to-hdmi-cable-3ft-6ft-10ft) which is the exact same cable that my 27 inch Sceptre Curved monitor is using with the same dock and no issues. 

    I can use the same cable to plug the HP 23es directly into my Surface Book 3 and it will connect perfectly. However the Surface Dock 2 seems to have an issue with "older" monitors (the HP 23es came out in 2016) so it only seems to want the adapter. 

    As much as I love Surface products I am pretty disappointed right now. I should not have to buy a $50 adapter to make my $200 dock work when there are already cables that serve the same purpose as this adapter.

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  2. Anonymous
    2020-08-23T22:15:39+00:00

    Hello Julian,

    Thanks a lot for your feedback.

    Indeed, I think also that Microsoft should provide an adapter with his dock.

    Finally, I checked several posts and I ordered a DP / USB-C rope to connect my screen to dock2 (my screen support display port). Normaly with right specs (DP 1.4, Vesa, HDR, ..) it should work well and the price is a little cheaper than Microsoft adapter. 

    I hope ! It's not plug & play **** & pray !! :D

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  3. Anonymous
    2020-08-23T18:33:07+00:00

    I find difficult that microsoft decide to refund or provide the adapter for free, given the fact that until now the problem has been shamefully ignored. I spent almost 300 euros for dock 2 with the intention of connecting two monitors and now I should spend another 90 !!!

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  4. Anonymous
    2020-08-23T17:11:30+00:00

    Hello Laurent,

    Mine is the HFM-00003 according to my selling shop... Here's the link: https://www.digitec.ch/en/s1/product/microsoft-usb-c-to-notebook-adapters-6984881

    Everything is fine with it, but Microsoft should reimburse us or providing it for free if we buy the Surface Dock 2 IMHO!!!

    Best regards,

    Julian.

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  5. Anonymous
    2020-08-21T20:10:00+00:00

    Dear Swiss Julian,

    Could you tell me if the adapter you bought is model HFP-00003 ?

    Also, do you have the right screen frequency (max compared to your screen) with this adapter ?

    Thank you in advance for your feedback.

    Best regards

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