Surface Dock 2 Display Problem

Anonymous
2020-06-05T14:16:32+00:00

Dear Microsoft-Team,

Dear Community,

I recently got the brand-new Surface Dock 2 for my home office. I try connecting it with my Surface Pro 7 and a Samsung C34J791 (LC34J791WTUXEN) monitor with the supplies USB-C cable from Samsung which came with the monitor.

Windows is recognising the monitor fine, it shows up in the screen settings.

But the display is not showing any images, it just keeps switching through the inputs to find a proper signal and after some time the monitor goes into sleep mode as it could not find a signal.

If I now connect the display to the Surface Pro 7 directly with the same cable it works just fine and I can see the desktop on the Samsung monitor.

What do you suggest?

Thanks a lot in advance for your kind assistance and have a great weekend!

Best regards,

Julian

Surface | Accessories | Surface Dock

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  1. Anonymous
    2021-02-23T14:18:24+00:00

    UPDATE: we were able to "work around" the issue as we discovered that Viewsonic and LG monitors at our facility work just fine - our other monitors were all Samsung. Not sure what's going on with that but i'm still convinced its something with the dock as every monitor works perfectly when directly connected to the Surface Go 2.

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  2. Anonymous
    2021-02-23T07:03:32+00:00

    A class-action lawsuit should fix the problem. If a company as big as Microsoft cannot manufacture a good product, then they should price it at a much, much lower price or fix the god-forsaken thing.

    I got tired of troubleshooting this dock every morning I come to work.

    This problem has gone beyond ridiculous with its issues.

    I am just thinking of buying Dell XPS and their dock and live my life without hassle.

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  3. Anonymous
    2021-02-02T19:45:30+00:00

    Hi all, 

    Very dissapointing to see this thread and that it is still an ongoing issue for a year. 

    Same issue, except my dock2 also says that there may not be enough power also... 

    Has anyone found a solution to this which doesn’t involve more cost to the customer? 

    best regards

    Owen

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  4. Anonymous
    2021-01-20T16:01:05+00:00

    The only thing i have found that resolved my issue was using a USB-C cable from my monitor (Dell 49" curved model) directly to the USB-C port on the dock.  I purchased all different types of USB-C adapters (Microsoft ones, Insignia ones and Belkin) which all did not work.  I even tried specific HDMI cables of all type, quality and version (1.3 & 1.4).  Nothing resolved my issue until i went to straight USB-C cables.  I know everyone does not have this options as not all monitors come with a USB-C connection.  Just wanted to share my update.

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  5. Anonymous
    2021-01-15T22:40:11+00:00

    I have tried installing the latest Intel Driver (27.20.100.9126).  This still doesn't work for me.  I have a Surface Pro 7 and an LG monitor.   I can connect the USB-C to HDMI on the monitor directly but when I try to do this via the Surface Dock 2, the monitor is not recognized and I get a message "USB Device Might Need More Power".

    I think I'm just going to return the Microsoft Dock 2.  

    This is too bad.

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