Surface Dock 2 Display Problem

Anonymous
2020-06-05T14:16:32+00:00

Dear Microsoft-Team,

Dear Community,

I recently got the brand-new Surface Dock 2 for my home office. I try connecting it with my Surface Pro 7 and a Samsung C34J791 (LC34J791WTUXEN) monitor with the supplies USB-C cable from Samsung which came with the monitor.

Windows is recognising the monitor fine, it shows up in the screen settings.

But the display is not showing any images, it just keeps switching through the inputs to find a proper signal and after some time the monitor goes into sleep mode as it could not find a signal.

If I now connect the display to the Surface Pro 7 directly with the same cable it works just fine and I can see the desktop on the Samsung monitor.

What do you suggest?

Thanks a lot in advance for your kind assistance and have a great weekend!

Best regards,

Julian

Surface | Accessories | Surface Dock

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

86 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-01-15T17:23:06+00:00

    Hello Angel,

    I have already described the required steps exactly. There is nothing more to write about.

    I haven't had any problems with since the driver change, the Surface has been working correctly since then.

    Regards

    Uwe

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-01-15T08:14:36+00:00

    Uwe, thanks so much for your solution! I will give it a try today :)

    Just one thing: would you mind explaining the process to make sure the old drive doesn't make back? Do I need to uninstall the Microsoft driver, or just installing the Intel one + enabling the "predictive driver" option is enough? And what is that "predictive driver" setting and how can you enable out?

    Oh, and BTW, did you have any issues since switching to the latest Intel version of the driver?

    Thank you!

    Ángel.-

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-01-09T08:25:16+00:00

    I used a Belkin adapter and it worked

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-01-09T08:18:50+00:00

    Have you tried the solution proposed by Uwe Bockstette, installing the laste Intel Graphics drivers??

    I haven't been able to try it yet, but looks like it might solve the problem...

    In that case, the solution from Microsoft should be updating the version of the OEM driver they have in Windows Update and no HDMI to USB C adaptar should be necessary...

    It would also be interesting to know if the adapter workaround just works with the Microsoft version of the adaptar or with any adapter from any brand.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-12-12T17:34:19+00:00

    I have the same problem with Dock 2 and Pro 7. After turning on, I need to remove and reconnect the Surface Connector, then the monitor will be activating.

    I use an original Surface USB-C to HDMI adapter. 

    If I connect a Pro 6 to the Dock 2, I have no problems. 

    With the Dock 1, the same HDMI cable and the same monitor, I never had any problems with the Pro 6 and Pro 7. 

    That has so many problems, can't be Microsoft's quality claim.

    Was this answer helpful?

    0 comments