Surface Dock 2 Display Problem

Anonymous
2020-06-05T14:16:32+00:00

Dear Microsoft-Team,

Dear Community,

I recently got the brand-new Surface Dock 2 for my home office. I try connecting it with my Surface Pro 7 and a Samsung C34J791 (LC34J791WTUXEN) monitor with the supplies USB-C cable from Samsung which came with the monitor.

Windows is recognising the monitor fine, it shows up in the screen settings.

But the display is not showing any images, it just keeps switching through the inputs to find a proper signal and after some time the monitor goes into sleep mode as it could not find a signal.

If I now connect the display to the Surface Pro 7 directly with the same cable it works just fine and I can see the desktop on the Samsung monitor.

What do you suggest?

Thanks a lot in advance for your kind assistance and have a great weekend!

Best regards,

Julian

Surface | Accessories | Surface Dock

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  1. Anonymous
    2020-12-08T16:26:20+00:00

    StephenBruce2, Any fix on your side?

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  2. Anonymous
    2020-12-08T07:02:14+00:00

    Yep this is exactly whats happening to me

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  3. Anonymous
    2020-12-08T02:36:20+00:00

    My customer has Surface Pro 7 with a new Dock 2 and 2 external monitors (Viewsonic) with USB-C to VGA. Windows shows the 3 screens.

    Windows 10 Pro is up to date with 20H2, I'm pretty sure Dock 2 has latest firmware.

    The issue is suddenly the 2 external screens shutdown while the user is working, also when she reconnects the Surface to the Dock (Surface Connect cable), the external monitors don't open although Windows shows them active. Have to disconnect and reconnect the USB-C adaptors to have the screens light up properly.

    Has anyone experience this anomaly?

    Regards

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  4. Anonymous
    2020-11-30T15:03:54+00:00

    Hi,

    i had the same problem as more or less all decribed. Bought a dock 2 and had no output to monitor.

    All worked fine directly on my surface pro 7, but not via the dock. 

    thought the best and fastest solution was to call mirosoft support here in dk and spend 2 hours on the phone with no solution.

    Ended up thinking that my display was to old for the dock and decided to by a new display. But...same problem.

    Finally i just wrote "surface dock 2 problem" in my browser, got in here and could see that the adapter from microsoft was needed, ordered it and all is now good.

    I just wish, and believe it´s fair to expect, that microsoft support had told that when i called then i would have saved myself from buying a usb-c to hdmi cable and a new monitor. 

    i actually think it would be reasonable that microsoft informed about this when i ordered my dock 2.

    Having had a surface pro 3 for years with a dock that just worked, i find this very dissapointing.

    Andy

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  5. Anonymous
    2020-11-21T03:05:27+00:00

    Thanks aditools - I purchased two Belkin USB C to HDMI adapters (4K@60Htz / model #F2CU038btBLK) and two HDMI cables (M/M / Insignia Model #NS-PG09501-C) and the dual Dell U2410 external monitors now work perfectly! The fix cost an additional $200.

    FYI - be prepared to potentially pay +$300 for the Dock 2 plus an additional $200K for HDMI adapters and HDMI cables to connect two HDMI monitors to a Surface Pro 6.

    Everything else on the dock actually works very well and the single point connection to the surface is a good design to leave your desk less cluttered.

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