Surface Pro 7 flickers with every external monitor

Anonymous
2019-12-19T15:19:53+00:00

When I connect an external display while the Surface is already turned on, the external display is flickering. When I restart the Surface with the external monitor already attached everything works fine. Disconnecting the Surface then and reconnecting

  • same problem. The flickering appears with different monitors, different cables and with different connectors (Surface Dock or USB-C). I have the 16 GB, i7 Version of the Surface 7 with an up to date OS.
Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-05-20T11:39:52+00:00

    Hello , did your video go?

    I have this problem and working on the documentation for Microsoft..

    I have reproduced the issue as we took delivery of many brand new Surface Pro 7's with Surface Docks.

    Problem doesn't exist until all the latest updates are applied... I can't pinpoint whether it's Windows Updates or Surface Firmware.

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  2. Anonymous
    2020-05-17T03:16:08+00:00

    I have the same problem with my SP7 i5. In my case after restart the issue is solved, but it seems that this would be a problem.

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  3. Anonymous
    2020-05-16T12:31:06+00:00

    I have some issue before update to version 2004. I had a Apple USB C adapter plug to TV to watch Netflix near after an hours TV screen has flicker, but it's happened very randomly.

    Today, I got anther flicker issue from Surface Pro 7 itself. I tried reinstall display driver, upgrade to latest windows with no luck. I did force shutdown and I works ok now. I guess it's Intel driver issue between display and chips.

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  4. Anonymous
    2020-04-28T20:44:49+00:00

    So Theo,

    I received my SP7 warranty replacement and so far so good. i have a HP z27n G2 monitor connected with a monoprice usb-c to usb-c cable. i have even woken the surface up while connected and the monitor came back on without flickering. fingers crossed. monitor is 2736x1824 at 60hz. 

    interesting though is that when i was setting up warranty replacement and updating. there were a lot of Intel updates and a windows update from 4/2020. I dont remember any notifications on my former SP7 about Intel updates.

    Lets see, hoping this switch out did the trick.

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  5. Anonymous
    2020-04-28T07:17:33+00:00

    I'm in exactly the same situation. I've noticed that the USB-C hub ( in my case inside the monitor) is reconnecting and disconnecting from the surface all the time, like reaching a timeout. One time in 50 or 60 trials it finally connects.

    Therefore, I conclude it's a software or firmware issue of the surface USB-C port.

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