Surface Pro 7 flickers with every external monitor

Anonymous
2019-12-19T15:19:53+00:00

When I connect an external display while the Surface is already turned on, the external display is flickering. When I restart the Surface with the external monitor already attached everything works fine. Disconnecting the Surface then and reconnecting

  • same problem. The flickering appears with different monitors, different cables and with different connectors (Surface Dock or USB-C). I have the 16 GB, i7 Version of the Surface 7 with an up to date OS.
Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-01-25T14:55:24+00:00

    Hey Microsoft, i have this Modell (Surface Pro (5. Gen), Modell 1796 i7) and it's exactly the same Problem.

    What i recognized is that the flickering mostly happens when using full screen Apps but not exclusively...

    Thanks for providing a solution for us!

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  2. Anonymous
    2020-01-22T22:58:13+00:00

    I am having the same issues! Sometimes one screen goes black, sometimes both go black. then I get random distortion sometimes, little vertical flickering. I had no issues with my Surface pro 5. I thought this update would be seamless. I have double the issues i had previously (My surface also suffers from losing wifi connection periodically. I swear it even affects devices around it that are using wifi -- sounds crazy, i know, but i never had these issues!!) 

    Please we need an updated GPU driver! I think this is software related...

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  3. Anonymous
    2020-01-17T09:51:54+00:00

    Does your regular screen do the flickering when it isn't hooked up to a monitor?

    You mean the regular surface screen? No, it doesn't. I did experience "flickergate" (Google it to find the site) however, and Microsoft solved that by providing me with a refurbished Surface Pro 4.

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  4. Anonymous
    2020-01-17T03:10:12+00:00

    Thanks for sharing this.... I haven't used another monitor but have the screen flickering on my actual surface pro 7 screen... It flickers across the top left part of the screen and I bought this only 6 weeks ago. Does your regular screen do the flickering when it isn't hooked up to a monitor?

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  5. Anonymous
    2020-01-15T13:25:24+00:00

    Micorsoft how about an updated GPU driver yeah?

    Surface already has the latest driver.

    I even tried installing an OLDER driver (that worked for me on other issues before), but Windows wouldn't let me.

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