Locked out of Surface Studio 2

Anonymous
2024-12-16T05:05:55+00:00

I am totally locked out of my Surface Studio 2. It is asking me for my pin. I have forgotten it and have no way of resetting it because it now is telling me that I tried to many times. What can I do?

Surface | Surface Studio | Safety and security

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  1. Anonymous
    2024-12-18T02:12:05+00:00

    If your profile picture is your Microsoft account picture, chances are that you are signed in with your Microsoft account. But the main way of knowing is if you remembered. But in your case, most likely you are on a local account. I suggest you try contacting Microsoft support to see what they can do

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  2. Anonymous
    2024-12-17T11:59:58+00:00

    How can I tell? and what do I do if I am?

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  3. Anonymous
    2024-12-17T07:01:11+00:00

    Are you on a local account?

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  4. Anonymous
    2024-12-16T11:57:56+00:00

    Initial screen says:

    "You've entered an incorrect PIN several times.

    To try again, enter A1B2C3 below"

    When that is done, it just asks for the PIN again

    Other sign in options give face (which goes back to the incorrect PIN message) or the symbol for the number keypad

    There is no "I forgot my PIN" option.

    Not sure where the "I forgot my PIN" option appears.

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  5. Anonymous
    2024-12-16T09:00:46+00:00

    Hi,

    There should be a button named "I forgot my PIN" which will make you sign in with your Microsoft Account.

    Hope this helped,

    Thanks

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